Ecommerce Customer Portals for Healthcare Manufacturers, 503A/503B Pharmacies & More
24/7 Ordering & Account Access.
Improve sales & customer relationships.
Customized to your existing processes & systems.
Less time managing, more time growing 🚀
Clients Featured In:
Ecommerce Customer Portal Inclusions
Choose any or all of the following, depending on industry / project requirements, and growth goals. Contact Us to Schedule a Discovery Meeting
Customer "My Account" Area
- 24/7 Portal Ordering Access
- Real-time Order, Shipping, Tracking Status
- Pay by Credit, and Invoice (Pay Later)
- Edit Account Info, Billing / Shipping Addresses (Shipping locked for 503B Pharmacy Portals)
- View Invoices / Unpaid Orders
- Manage Saved Payment Methods
- Chat / Messaging / Support / Help Docs
- Customizable Design, messaging, tabs, and pages
Product Catalog, Management & Sync
- Public or Private Catalog Functionality
- Customizable Product Metadata, Images, & Attributes
- Product Categories & Tags
- Account-Specific & Product-Specific Access & Pricing
- Sync Tier 2: Manage products in your existing system (if supported, eg. Salesforce) and sync to portal.
- Product Import Support
- Customizable Design: From simple (one-page order forms) to enterprise ecommerce experiences.
Order Management & Sync
- 24/7 Order Management, Warehouse, Fulfillment Access
- Real-time Order Updates, Shipping, Tracking Status
- Manage Order Products, Shipping, & Billing Info
- Customer Order Status Email Notifications
- Shipping, Fedex, UPS Tracking Link Notifications
- Analytics, Reporting & More
- Sync Tier 2: Manage orders in your existing system (If supported, eg. Salesforce), and sync order status to the portal.
Account Management & Sync
Manage customer accounts in the portal, or (if supported), continue to manage in your existing system (eg. Salesforce) and sync the portal with your system. Contact us to confirm compatibility.
Pricebooks: Customer-Specific Product Pricing
Create global reusable pricebooks, or customer-specific pricing per product. Give percentage discounts, product-based discounts and more.
User + Account Registration Functionality
- Customizable Account Registration / Enrollment form.
- Custom form fields for your systems & processes.
- Custom ‘Completing Your Registration’ emails.
- Sync Tier 2: Integrate w/ Salesforce, Pardot, or other CRM / Customer Database.
Payment & Shipping
- Take credit payments from Square, Stripe, Authorize.net, Paypal and more.
- Invoicing & Pay Later Functionality
- Multiple Shipping Methods
- Customizable Checkout / Order Fields
- Multiple Locations Functionality – multiple shipping addresses
License Management (503B/503A Pharmacies)
- Simplify the License Process; Collect, approve/disapprove, customer licensing.
- Automatic customer alerts for license expiration in the ordering portal
- Shipping Address Locking – Prevent customer editing of shipping addresses
- Contact Us for all 503A/503B Pharmacy functionality.
Your Design, Your Data, Your Server
- Custom Branding & Coloring
- Account Import
- Order Import
- Product Import
- Your Data, Your Server – We help you setup, configure and manage.
FAQs
Who You Are
The platform is designed for healthcare manufacturers, medical device manufacturers, 503A/503B pharmacies and other Healthcare B2B product manufacturers. Typically these firms sell to hospitals, clinics, and healthcare providers. On average, the platform helps clients manage $50K – $1M /month in orders.
Process & Timeline
Healthcare & Pharmacy Customer Portals typically take from 2 – 3 Months. Timing depends on: scope of inclusions, whether a Discovery project is needed first, and client turnaround.
Projects are broken into 4 major stages:
1) Research / Diagnostic + Strategic Plan (2 – 4 weeks).
2) Design (2 – 4 weeks).
3) Build w/ Data Import (1-2 months).
4) Launch, Training & Onboarding Customers (2-4 weeks)
Timing depends on how quickly your firm is able to work, provide product / order / account data, content and photography. Everything we do, we do with intention, purpose, and we do it for long-term sustainable growth.
What Happens After Launch
This platform will bring your firm to a public launch. After launch, it includes the education and training to begin onboarding customers and taking orders, and it includes as much support and maintenance from our team as your team needs to begin & grow.
Pricing
Healthcare & Pharmacy Customer Portals typically range from $15,000 – $80,000 to launch, coupled with a Monthly Maintenance & Support Plan (Depending on number and scope of inclusions needed). To get exact pricing for your organization Contact Us.
Getting Started
Contact Us to begin.
Case Studies
01 / 08
2026: Transforming a regional 'Prescription Shop' into a National Dual-Model Powerhouse: 503A Pharmacy (Patient-Specific) and FDA Reg. 503B Outsourcing Bulk Manufacturer
Breakthrough was approached by a pharmaceutical manufacturer with growth needs centered around needing a customer registration & ordering portal (The sales team was doing everything manually). Also the system needed to support all current and future accounts (hospitals, clinics, and healthcare providers across the US), while integrating with existing backend systems (Salesforce), handling complex org processes (custom FDA, DEA licensing requirements, customer-specific pricing, organizational processes), as well as supporting rapid growth to national bulk distribution (High SEO / AIO, enterprise ecommerce, high security, upgraded, and more).
The Solution & Achievements:
After an initial Discovery, Research & Planning Project, Breakthrough helped this firm establish and build the following:
- From $0/month to $1M / month in customer portal orders in 2.5 Years!
- Doubling of Customer Base (3k to 6.5K healthecare providers, hospitals, franchises nationwide) in 2.5 Years!
- 24/7 Real-time Account Access for Ordering, Order Status Updates, Account Registration & more
- Increase in Avg. Order Size, Repeat Orders, Order Frequency, and Overall Conversion Rate
- Sales team, Account Managers, Warehouse, Fulfillment & Management Staff Working Through Existing Backend System
- Facilitating Custom 503B Pharmaceutical FDA Licensing & Ordering Requirements
- 20:1 Projected ROI in first year
02 / 08
Evolving a Specialty Lens Manufacturer into a Comprehensive Global Vision Corporation
Over the last 4 years of working with Breakthrough, Euclid has grown from being a single-brand entity (Euclid Systems) to a parent organization (Euclid Vision Group), expanded their product offering, their team, industry expertise, and more.
View project: EuclidLenses.com
Major Achievements & Acquisitions:
- January 2026 – Launch of Be Free® Day Lenses – Daily Disposable Contact Lenses
- Visionary Optics: A major new partner in the scleral lens market, allowing Euclid to offer a full suite of specialty lenses beyond just Ortho-K.
- Acuity Polymers & Vista Optics: GP lens polymers
- Mark’ennovy & DISOP – Expanding Euclid’s footprint in Europe, adding custom soft lenses and lens care solutions to their global catalog.
- Worldwide SEO / AIO Ranking for Ortho-K Lenses
- Custom Ortho-K Certification System continues to bring new qualified ECP leads
03 / 08
National restaurant franchisor hits and surpasses team growth goals with hundreds of new applicants in first months of launch
Hospitality Restaurant Group employs over 500 people in NY, TN, and NJ, yet was having difficulty being unknown to their community, and struggling w/ staffing and recruitment. Breakthrough helped HRG Taco Bell with a complete Brand, Web & Digital Overhaul, repositioning the brand in the community, increasing sales, team applications and more.
View project: HRGFood.com
Major Results / Achievements
- 750 Job Applications in first 4 months of launch
- Project paid for itself within 2 months (5:1 ROI and counting)
- 4X Web Traffic within 4 months
- Branding & Brand Identity Re-Established
- 3 New restaurants opened since launch
- Increased local community support
- Simplified Content Management
04 / 08
National furniture retailer more than doubles traffic (from 900K/year to 2.2M) in 18 months
Breakthrough was approached by a national furniture manufacturer / retailer with an outdated website, broken information architecture, little to no content management capabilities, minimal SEO, difficulty making updates, and very low online sales/lead gen.
View Project: stickley.com
Major Results / Achievements
- Traffic Increase of 220% in 18 months
- 18:1 Projected ROI in first 18 months (and climbing)
- Enterprise Ecommerce & Content Management Platform
- 15K total products (5K products X 3 distributed web platforms)
- 265% Google / Organic SEO Placement
- 280% Increase in engagement
- 3X Reduction in content management time
National law practice enjoys 300% increase in engagement in first 6 months; Sustained into 3rd year on the platform
WestfallLaw.com
05 / 08
National debt settlement company increases traffic and leads by 400% in first 5 months
CenturySS.com
06 / 08
University TV Station boosts monthly recurring audience by 240%
CitrusTV.com
07 / 08
For the first time ever, FrancisCorps fills all volunteer spots for the coming year in 2 months
FrancisCorps.org
08 / 08
We Build Brands
Get Started
Either call us: (315)233-9283,
Or fill out the form on the right (or below in mobile), and we’ll call you.
In our first call: We will review the Web & Digital Discovery Assessment together. The Discovery meeting is a learning meeting, designed to help us understand you, your firm, the issues you’re having now, and start to formulate the role web & digital will play in your strategic plan, and long term goals. We look forward to meeting you.
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