Ecommerce Customer Portals for Healthcare Manufacturers & 503A/503B Pharmacies
24/7 Ordering & Account Access.
Improve sales & customer relationships.
Customized to your existing processes & systems.
Less time managing, more time growing 🚀
Clients Featured In:
Ecommerce Customer Portal Inclusions
Clients may choose any or all of the following, depending on particular requirements, and growth goals. Contact Us to Schedule a Discovery Meeting
Customer "My Account" Area
- 24/7 Portal Ordering Access
- Real-time Order, Shipping, Tracking Status
- Pay by Credit, and Invoice (Pay Later)
- Edit Account Info, Billing / Shipping Addresses (Shipping locked for 503B Pharmacy Portals)
- View Invoices / Unpaid Orders
- Manage Saved Payment Methods
- Chat / Messaging / Support / Help Docs
- Customizable Design, messaging, tabs, and pages
Product Catalog, Management & Sync
- Public or Private Catalog Functionality
- Customizable Product Metadata, Images, & Attributes
- Product Categories & Tags
- Account-Specific & Product-Specific Access & Pricing
- Sync Tier 2: Manage products in your existing system (if supported, eg. Salesforce) and sync to portal.
- Product Import Support
- Customizable Design: From simple (one-page order forms) to enterprise ecommerce experiences.
Order Management & Sync
- 24/7 Order Management, Warehouse, Fulfillment Access
- Real-time Order Updates, Shipping, Tracking Status
- Manage Order Products, Shipping, & Billing Info
- Customer Order Status Email Notifications
- Shipping, Fedex, UPS Tracking Link Notifications
- Analytics, Reporting & More
- Sync Tier 2: Manage orders in your existing system (If supported, eg. Salesforce), and sync order status to the portal.
Account Management & Sync
Manage customer accounts in the portal, or (if supported), continue to manage in your existing system (eg. Salesforce) and sync the portal with your system. Contact us to confirm compatibility.
Pricebooks: Customer-Specific Product Pricing
Create global reusable pricebooks, or customer-specific pricing per product. Give percentage discounts, product-based discounts and more.
User + Account Registration Functionality
- Customizable Account Registration / Enrollment form.
- Custom form fields for your systems & processes.
- Custom ‘Completing Your Registration’ emails.
- Sync Tier 2: Integrate w/ Salesforce, Pardot, or other CRM / Customer Database.
Payment & Shipping
- Take credit payments from Square, Stripe, Authorize.net, Paypal and more.
- Invoicing & Pay Later Functionality
- Multiple Shipping Methods
- Customizable Checkout / Order Fields
- Multiple Locations Functionality – multiple shipping addresses
License Management (503B/503A Pharmacies)
- Simplify the License Process; Collect, approve/disapprove, customer licensing.
- Automatic customer alerts for license expiration in the ordering portal
- Shipping Address Locking – Prevent customer editing of shipping addresses
- Contact Us for all 503A/503B Pharmacy functionality.
Your Design, Your Data, Your Server
- Custom Branding & Coloring
- Account Import
- Order Import
- Product Import
- Your Data, Your Server – We help you setup, configure and manage.
FAQs
Who You Are
The platform is designed for 503A/503B pharmacies, biotech manufacturers, medical device, and other pharmaceutical and healthcare manufacturers who sell to hospitals, clinics, and healthcare providers. On average, the platform helps clients manage $50K – $400K /month in orders.
Process & Timeline
Healthcare & Pharmacy Customer Portals typically take from 2 – 3 Months. Timing depends on: scope of inclusions, whether a Discovery project is needed first, and client turnaround.
Projects are broken into 4 major stages:
1) Research / Diagnostic + Strategic Plan (2 – 4 weeks).
2) Design (2 – 4 weeks).
3) Build w/ Data Import (1-2 months).
4) Launch, Training & Onboarding Customers (2-4 weeks)
Timing depends on how quickly your firm is able to work, provide product / order / account data, content and photography. Everything we do, we do with intention, purpose, and we do it for long-term sustainable growth.
What Happens After Launch
This platform will bring your firm to a public launch. After launch, it includes the education and training to begin onboarding customers and taking orders, and it includes as much support and maintenance from our team as your team needs to begin & grow.
Pricing
Healthcare & Pharmacy Customer Portals typically range from $15,000 – $80,000 to launch, coupled with a Monthly Maintenance & Support Plan (Depending on number and scope of inclusions needed). To get exact pricing for your organization Contact Us.
Getting Started
Contact Us to begin.
Case Study
National Allergy Extract Pharmacy Facilitates 3,000 (Hospitals, Clinics, Providers), & $200,000 / Month via Customer Portal
Breakthrough was approached by a national pharmaceutical manufacturer to fix a broken ecommerce customer ordering portal, integrate with existing systems, facilitate licensing requirements, custom organizational processes, and growth goals.
After an initial Discovery Project, Breakthrough helped this firm design an ecommerce customer portal facilitating all accounts (hospitals, clinics, and healthcare providers across the US), thousands in orders per week, custom product pricebooks, sales, warehouse and management team access, and more.
Major Results / Achievements
- 24/7 Real-time Access for Thousands of Customer Accounts
- Increase in Avg. Order Size, Repeat Orders, Order Frequency, and Overall Conversion Rate
- Facilitating Custom 503B Pharmaceutical FDA Licensing & Ordering Requirements
- Sales, Account Managers, Warehouse, Fulfillment & Management Staff Working Through Existing System
- 6:1 Projected ROI in first 6 months (and climbing)
- Enterprise Ecommerce Platform Integration
- CRM & Content Management System Integration
We Build Brands
Get Started
Either call us: (315)233-9283,
Or fill out the form on the right (or below in mobile), and we’ll call you.
In our first call: We will review the Web & Digital Discovery Assessment together. The Discovery meeting is a learning meeting, designed to help us understand you, your firm, the issues you’re having now, and start to formulate the role web & digital will play in your strategic plan, and long term goals. We look forward to meeting you.
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